FAQ
Cocktail Mixers
What makes Ficks Cocktail Mixers different?
Our mixers are made with real fruit juice, no artificial ingredients, and significantly less sugar than other mixers—so your cocktails taste clean, refreshing, and better-for-you.
Do your mixers contain alcohol?
Nope! Our mixers are non-alcoholic, allowing you to add your favorite spirit (or keep it zero-proof).
How do I use your mixers?
Just mix 2oz of Ficks with 1.5oz of your favorite spirit over ice, shake or stir, and enjoy! They also taste great on their own or as a base for mocktails.
How long do the mixers last?
Unopened, our mixers are shelf-stable for up to 24 months. Once opened, we recommend refrigerating and using within 2–3 weeks for best flavor. Refer to the best by date for the expiration.
Where is the best by date?
You will find the the best by date and lot # from production around the lower 1" of the glass bottle.
Cocktail Cutting Boards
What is a citrus cutting board? Can I use it like a normal cutting board?
A citrus cutting board is our terminology for a cocktail preparation board. Yes it can absolutely be used like a normal cutting board and we hope it will be!
What type of woods are your cutting boards made from?
Our cutting boards are crafted from premium hardwoods, ensuring durability and long-lasting performance. We focus on woods that are both food-safe and resistant to deep knife cuts. These woods include Walnut, Hard Maple, Cherry, and Acacia.
How do I clean the cutting board?
Hand wash your cutting board with warm, soapy water and dry it immediately. Avoid soaking it in water or placing it in the dishwasher, as this can cause warping and cracking.
Do you use wood stain to darken the color of the board?
No! The color of the cutting board comes from the mineral oil and wood wax finish. Nothing else!
The walnut board appears to have some color when I wash it. Why?
Totally normal. These are the high levels of tannins formed in black walnut. This is the magic of why black walnut has such amazing naturally rich color.
What if my board arrived dented, warped, or otherwise in bad shape?
We will absolutely send you a new one. Just send us a note or reply to your order confirmation email and we'll get it fixed ASAP.
Shipping, Returns & Exchanges
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
What’s your return policy?
If there’s an issue with your order, contact us within 14 days and we’ll make it right. Please note that food and beverage items can’t be returned but we can try and make it right if there is an issue.
Do you ship overseas?
No, we only ship to the United States at this time.
Do you offer wholesale or bulk pricing?
Yes! We work with retailers, bars, and event planners. Email info@ficksdrink.com for wholesale inquiries or submit a query using the Contact Us link in the footer of this page.
Get in touch
Have questions about your order, or a general enquiry?